Support Center

If you are traveling without baggage and have both printed boarding pass copies, you can go to departure hall no later than 30 minutes (no later than 60 minutes for international flights) before the scheduled flight departure. If you have baggage or do not have printed boarding passes, you need to go at the check-in desk no later than 40 minutes before departureno later than 60 minutes for international flights and get a boarding pass and a baggage tag.

You can print your boarding pass at check-in desk no later than 40 minutes before the flight departure.

You can buy superior seats before online check-in window (24 hours) by one of the following options:
- at the official ticket office of the airline (during working hours of the ticket office);
- through «Manage your booking» on scat.kz;
- During online check-in on the scat.kz;
- at the check-in desk at the airport, before departure;
- by phone via customer support +7 7252 99 88 80 (24/7), or email bilet@scat.kz

The passenger must personally check-in online. During online check-in, the passenger must personally familiarize with the list of prohibited items and the rules of check-in proccess.

Online check-in is available for passenger with infant , but there are seats selection restrictions . Passenger with infant can select only aisle seats, except 1st,2nd and emergency rows

Online check-in is not available for passengers with special service request. The rules for transporting animals are described on the airline's website
Pets

Online check-in is not available for passengers with special service request.

Online check-in is not available for passengers with special service request. Transportation rules of unaccompanied children are described on the airline's website: Unaccompanied children

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Online check-in for charter and seasonal tourist flights is available on the website sundayairlines.kz

In case of the flight cancellation the passenger must cancel the check-in no later than 2 hours before the flight departure. In order to cancel the online check-in, click the button below providing the ticket number and attaching a copy of the document or ask to cancel the check-in at the check-in desk at the departure airport.

The lowest fares will be the first in the suggested list.

You can use a transliteration of First and Last name, fill in the document number fully (Arabic and Roman numerals). The series and passport number must be entered without spaces and without № symbol.

Any itinerary receipt is provided in three languages (Kazakh, Russian and English).

You can use a transliterator or translator to fill in the data correctly.

The correct transliteration of the surname and first name is indicated in your passport/identity card.

If the ticket was purchased on the official website of the airline www.scat .kz, you need to send a request to the Airline with the baby's documents, attaching an adult ticket. If the ticket was purchased on a third-party website or ticket office, you must contact the office.

Payment using cards issued in USA, Canada, Great Britain, New Zealand, Brazil, Turkey and Europe states is possible provided 3D secure code is available within the card. To set a 3D secure code please make contact with the bank issued the card.

You can pay for your order by a credit card of another person or orders of third person by your's . Nevertheless the use of another person's bank card without the consent of its rightful owner is unlawful.

The first and last name should only be entered in Latin the same way as it is specified in your passport.

All created orders on our website are active for 1 hour, after that they are automatically cancel.

payment of the order via bank card may not succeed due to the following reasons: the amount of money on your bank card is not sufficient; the type of your bank card does not support payments through Internet; the card data are specified incorrectly (card number or expiry date, or CVV/CVS codes). Also payment cannot be made due to the limitation of your daily payment amount set by your bank. In order to solve these issues you may contact the specialists of your bank.

Please, contact our Customer Support Center. We will send you the itinerary receipt again as soon as possible.

All bookings on our website are available 1 hour for payment. If you missed time limit, you have to create new booking./p>

You can contact us, we will send new itinerary receipt again.

The reissue of ticket for another person is prohibited by the Airline's rules.

The letter «N» must be entered in with the document number in the Republic of Kazakhstan passport.

IIt is important to be sure that your passport will be valid during your entire trip. Some countries require that your passport should be valid for a certain period of time (usually 6 months). Before you take a trip please check all the passport requirements with the embassy of the country you are planning to visit. Should you have a new passport by the time you take a flight, add a note to your booking form specifying the correct spelling of your first/last name and passport number by applying to “SCAT” Airlines office with your ticket and passport or to the agency where you bought the ticket. Also, consider refunding the ticket and buying a new one.

If finding out a mistake in spelling of the passenger’s name and/or surname in a ticket formalized on the Airlines’ website www.scat.kz please submit your request, attaching the documents verifying correction must be made. To learn more

You can buy a ticket, but the airline will not be responsible for visa-related problems.

You need to send an official request. Here are all the details

Only local time is specified for each point of departure and arrival.

You can contact our call center or office of the Airline "SCAT" . Detailed information about the conditions of carrying of special equipment is available at the link: Transportation of sports equipment

If the passenger cannot get own around, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane. To get this service, you have to add a special request to the reservation through the Customer Support Center. Your own wheelchair can be checked into the cargo hold of the aircraft for free. This service is free for all directions, except flights to/from Istanbul ($29)

If you are not find your baggage after arriving, do not leave the arrival hall, contact the Airline representatives and fill out the incident report or the baggage loss form, providing full information on your baggage, ticket number and flight, as well as photos and videos by e-mail lf@scat.kz.

We are ready to do everything to ensure that your pet flies with the least stress and maximum safety. It is necessary to notify the Airline in advance, and make an appropriate remark in your booking. Detailed information about the conditions of transportation of animals is available at the link: Transportation of animals

The airline performs courier mail services. To do this, you need to contact the representative office of the Airline "SCAT", make an application, pay for the service and specify the delivery time. It is also necessary to meet the mail at the destination airport of arrival. The cost of the service depends on the total weight of the envelope.

Just use manage my booking function. In case of additional questions, errors, you can directly contact the specialists of the Internet sales department by e-mail websales@scat.kz

If you want to make an involuntary refund of your ticket due to illness, you must provide a certificate confirming the restriction to fly. Details on this page

Refund amount is transferred to the card within 5-10 business days from the date of the refund.

Please contact the Airline's ticket office, where specialists will make an appropriate remark with information about the accompanying person

Ticket for unaccompanied child can be issued only with the Airline confirmation and only at the Airline's ticket offices.