SCAT Airlines allow traveling with pets. We are prepared to do anything we can to make air travel the least stressful and the safest experience for your pet.
Only animals and birds approved by the airlines and with an authorization to enter the country of destination or transit for international flights, may fly on SCAT Airlines.
Birds should travel in cages covered with a material that is impervious to light.
During the reservation, the traveler must provide information on the species, quantity, and weight of the animal or bird he/she travels with.
Pets must be carried as a checked baggage in the separate aircraft cargo hold.
The weight of a pet is not included in a baggage allowance and a special baggage extra fee must be paid for a pet cage.
Seeing-eye dogs traveling with visually and/or audibly impaired passengers are allowed on board without a pet cage provided that they meet the following requirements – there’s a seeing-eye dog training certificate, they are muzzled and kept on a leash. The seeing-eye dog must travel under the owner’s seat at his/her feet. Feeding of seeing-eye dogs during check-in and flight is at all times prohibited!
Antagonistic pets (dog-cat) cannot be carried in the same aircraft cargo hold.
The Airline may deny boarding the passenger travelling with a pet, if no reservation has been made for it and the Airline has not confirmed such reservation.
Pets and animals must be carried in the aircraft cargo hold in the passenger’s pet cages.
No cattle, wild animals, test animals, bees, or fish seed are allowed as checked luggage.
A pet carrier (cage) must
Passenger must get his/her pet something to eat and to drink and must feed and inspect the pet.
Weight | Domestic flight | International flight |
Up to 8kg | 5000 ₸ | $40 |
Up to14kg | 10 000 ₸ | $70 |
Up to 23kg | 12 500 ₸ | $115 |
Up to 32kg | 15 000 ₸ | $160 |
Up to 50kg | 25 000 ₸ | $250 |
You can contact our call center or office of the Airline "SCAT" . Detailed information about the conditions of carrying of special equipment is available at the link: Transportation of sports equipment
If the passenger cannot get own around, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane. To get this service, you have to add a special request to the reservation through the Customer Support Center. Your own wheelchair can be checked into the cargo hold of the aircraft for free. This service is free for all directions, except flights to/from Istanbul ($29)
If you are not find your baggage after arriving, do not leave the arrival hall, contact the Airline representatives and fill out the incident report or the baggage loss form, providing full information on your baggage, ticket number and flight, as well as photos and videos by e-mail lf@scat.kz.
We are ready to do everything to ensure that your pet flies with the least stress and maximum safety. It is necessary to notify the Airline in advance, and make an appropriate remark in your booking. Detailed information about the conditions of transportation of animals is available at the link: Transportation of animals