SCAT | Ticket refund

Voluntary ticket refund

Voluntary - means that there is no good reason for the refund, such as illness or death of relatives.

Important note

You can refund a ticket on the airline's website only if it was purchased on the airline's website. Otherwise, you need to contact the agency where you bought the ticket.

The automated ticket refund functionality allows to process a ticket refund automatically. During a ticket refund process a refund amount will be calculated in accordance with fare rules. Refund amounts for an unused carriage purchased with a bank card via the website are at all times refunded to the account of that card used for paying for the ticket. In case of complicated ticket refund situations, refunds may only be processed by contacting the online sales office, with the applications being emailed to websales@scat.kz .The system will automatically establish the level of complexity.

Involuntary ticket refund

If it is impossible to fly for health reasons, you must send us a request for a full fare base refund or free rebooking at invol@scat.kz

Required documents for involuntary ticket refund

Sick leave, an extract from the medical history or a certificate on the letterhead of a medical institution, or a sample approved by the Ministry of Health of the Republic of Kazakhstan
Documents must be signed collectively, by doctors and the head, certified by the seal of the institution and the personal seals of doctors.
Correspondence of the dates of illness indicated in the medical document with the dates of transportation (i.e. if the dates do not match, the doctor must indicate the period of treatment / rehabilitation, or a new
document is provided).

In addition, the medical document must meet the following requirements

The presence in the medical document of a clear and readable name of the institution that issued this document
Availability of details of this institution, telephone number of a medical institution
The presence of a round seal of the institution that issued the medical document
Clearly readable position and surname of the person who issued the document
Availability of the date of issue of the medical document

Warning

YR tax would be refundable, if passenger has notified the carrier of the cancellation of the flight no later than 24 hours before the end of the check-in time for the flight specified in the ticket

How to refund a ticket

Start a refund

Open your booking and click Refund in the top right corner

Passenger choice

Select the passengers who need to return the ticket and click the "Continue" button

Refund type

Select refund type:

voluntary (flight cancellation due to travel plans changing)
involuntary (cancellation / rescheduling of the flight)

and click the "Continue" button

Refund request

Fill in the contact details to track the status of the refund and confirm your agreement with the fare rules, then click the "Continue" button .

Completion

A corresponding notification with the order parameters and the amount to be refunded will be sent to the specified e-mail address of the contact person for the order. the refund amount will be credited to your card within 5-10 business days (depending on the bank that issued the card).

Any issues

If for some reason it was not possible to make a refund, then contact us and our customer support service will definitely help you!

Refund amount is transferred to the card within 5-10 business days from the date of the refund.

FAQ