Ticket refund

Voluntary ticket refund

Voluntary - means that there is no good reason for the refund, such as illness or death of relatives.

The automated ticket refund functionality allows to process a ticket refund automatically. During a ticket refund process a refund amount will be calculated in accordance with fare rules. Refund amounts for an unused carriage purchased with a bank card via the website are at all times refunded to the account of that card used for paying for the ticket. In case of complicated ticket refund situations, refunds may only be processed by contacting the online sales office, with the applications being emailed to  websales@scat.kz .The system will automatically establish the level of complexity.

Involuntary ticket refund

If it is impossible to fly for health reasons, you must send us a request for a full fare base refund or free rebooking at invol@scat.kz

Required documents for involuntary ticket refund

1. Sick leave, an extract from the medical history or a certificate on the letterhead of a medical institution, or a sample approved by the Ministry of Health of the Republic of Kazakhstan
2. Documents must be signed collectively, by doctors and the head, certified by the seal of the institution and the personal seals of doctors.
3. Correspondence of the dates of illness indicated in the medical document with the dates of transportation (i.e. if the dates do not match, the doctor must indicate the period of treatment / rehabilitation, or a new
   document is provided).

In addition, the medical document must meet the following requirements

• The presence in the medical document of a clear and readable name of the institution that issued this document
• Availability of details of this institution, telephone number of a medical institution
• The presence of a round seal of the institution that issued the medical document
• Clearly readable position and surname of the person who issued the document
• Availability of the date of issue of the medical document

How to refund a ticket