CATEGORIES OF PASSENGERS
Children
We are pleased to welcome all passengers on board our aircraft, regardless of their age. We are ready to pay attention to even the smallest passenger and do everything to make him satisfied and come back to us again. And in order for the relationship between our company and your children to develop in the best possible way, we suggest that you familiarize yourself with the rules for transporting children by the aircrafts of our company.
SCAT Airlines transports children both accompanied and unaccompanied by adult passengers.
Unaccompanied children
Unaccompanied minors are accepted for transportation by SCAT Airlines only after their parents or Guardians have completed and signed the form for transportation of an unaccompanied minor. An accompanying person, if this is not the parent or legal guardian of the child, must issue a power of attorney certified by a notary to transport an unaccompanied child, when transported on domestic flights between the ages of 6 and 18 years.
For international transportation, it is additionally necessary to have a notarized consent from parents (guardians) to allow their child to be transported on an international flight of an airline unaccompanied at the age of 6 to 18 years (indicating the date of departure and the state that he intends to visit).
Payment for transportation of unaccompanied children is charged in accordance with the fare rules.
Unaccompanied minors must arrive at the airport accompanied by a parent or guardian who must be at the airport until the aircraft takes off. Parents and guardians must meet the unaccompanied child at the destination airport. Application forms can be obtained from official SCAT sales offices or representatives.
Children under the age of 6 are transported only when accompanied by an adult passenger.
Group transportation of children is carried out only upon agreement with the Airline.
Unaccompanied minor children are not accepted for transportation from 11 pm to 6 am in accordance with paragraph 5 of Article 36 of the Law of the Republic of Kazakhstan dated August 8, 2002 "On the Rights of the Child in the Republic of Kazakhstan".
Accompanied children
For domestic flights:
A passenger over 18 years old can transport one child under 2 years old free of charge.
Others traveling children with a passenger (over 18 years old) under 2 years old must pay 50% of the standard fare and have a separate seat.
Children from 2 to 15 years have option to pay 50% of the standard fare.
Children's discounts are not provided for promotional booking classes A,I,O,Q,S,P,R,X,E.
For international flights:
A passenger over 18 years old can transport one child under 2 years old free of charge.
Others traveling children with a passenger (over 18 years old) under 2 years old must pay 50% of the special fare and have a separate seat.
Children from 2 to 12 years have option to pay 50% of the special fare.
Children's discounts are not provided for promotional booking classes A,I,O,Q,S,P,R,X.
Tickets for children under two years old
Passengers planning to fly with children under two years of age must add the child to the booking when purchasing a ticket. Despite the fact that for children of this age the ticket is free, its presence is mandatory!
In the absence of information about the child in the booking, SCAT cannot guarantee the boarding of your child on board. This is due to security requirements, according to which special quotas are allocated for children under 2 (two) years old, the ticket issuance for a child under 2 years old is mandatory to get this quota.
Pregnant women
Pregnant women are allowed to fly if the gestation period is up to 34 weeks in case of a singleton pregnancy, and in case of multiple pregnancy - no more than 32 weeks. After 22 weeks of pregnancy a certificate confirmed a satisfactory state of health from a medical organization must be provided.
Pregnant women whose gestational age exceeds 34 weeks in case of a singleton pregnancy, and in case of multiple pregnancy - no more than 32 weeks, provide the conclusion of the medical advisory commission, approved by order of the Acting Minister of Health of the Republic of Kazakhstan dated October 30, 2020 No. ҚР ДСМ-175/2020 "On approval of forms of accounting documentation in the field of healthcare" (registered in the Register of State Registration of Normative Legal Acts under No. 21579) of Form No. 026 / y on the state of one's health, which is allowed with registration by a medical organization no earlier than 30 calendar days before the start of transportation .
Postpartum women and newborns are not allowed for carriage during the first 7 calendar days after the birth of the child.
For the transportation of children born before the due date in multiple pregnancies, the parents of the children or accompanying adults present a medical certificate for each child, which confirms the possibility of transporting the child by air.
Passengers with disabilities
One of the priorities diractions for the development of JSC SCAT Airlines» is taking care of passengers with disabilities. For several years, «JSC SCAT Airlines» has been fulfilling its obligations to passengers with disabilities. In order to support the vulnerable segments of the population, «JSC SCAT Airlines» provides:
- 100% discount from the transportation tariff for children with disabilities*
- 100% discount from the transportation tariff for persons with disabilities of category 1*
- 50% discount from the transportation tariff for persons with disabilities of category 2*
* Airport taxes, fees for issuing an air ticket are paid by passengers additionally.
The discount is provided for transportation on domestic regular flights of JSC «SCAT» Airlines» once a year, except for subsidized flights.The attendant pays the available fare.
Tickets with discounts are issued at the Representative Offices and own ticketing offices of JSC «SCAT» Airlines» upon presentation of supporting documents.
Conditions for the provision of a wheelchair and the service of accompanying a passenger in a wheelchair upon arrival in Istanbul
Passengers with disabilities flying to the city of Istanbul on flights of SCAT Airlines, who require a wheelchair upon arrival in the city of Istanbul, must contact the airline representative in advance, before starting check-in, to issue a fee for the provision of a wheelchair and escort services for wheelchair.
The 0JX Assistive devices 2 fee is established by ground handling agreements with airports for providing a wheelchair and escort for a passenger. The information is indicated in the table below:
| Arrival city | Fee for providing a wheelchair and accompanying a passenger |
| Istanbul | 25 EUR |
Passengers who require the provision of a wheelchair and an escort are allowed to travel if they have paid the 0JX fee for the provision of a wheelchair and an escort of a passenger issued on an EMD.
Help
If you are traveling without baggage and have both printed boarding pass copies, you can go to departure hall no later than 30 minutes (no later than 60 minutes for international flights) before the scheduled flight departure. If you have baggage or do not have printed boarding passes, you need to go at the check-in desk no later than 40 minutes before departureno later than 60 minutes for international flights and get a boarding pass and a baggage tag.
You can print your boarding pass at check-in desk no later than 40 minutes before the flight departure.
You need to do the check-in process again, select a new seat, and print new boarding pass.
The passenger must personally check-in online. During online check-in, the passenger must personally familiarize with the list of prohibited items and the rules of check-in proccess.