Support Center

The lowest fares will be the first in the suggested list.

Any itinerary receipt is provided in three languages (Kazakh, Russian and English).

The correct transliteration of the surname and first name is indicated in your passport/identity card.

If the ticket was purchased on the official website of the airline www.scat .kz, you need to send a request to the Airline with the baby's documents, attaching an adult ticket. If the ticket was purchased on a third-party website or ticket office, you must contact the office.

Payment using cards issued in USA, Canada, Great Britain, New Zealand, Brazil, Turkey and Europe states is possible provided 3D secure code is available within the card. To set a 3D secure code please make contact with the bank issued the card.

You can pay for your order by a credit card of another person or orders of third person by your's . Nevertheless the use of another person's bank card without the consent of its rightful owner is unlawful.

The first and last name should only be entered in Latin the same way as it is specified in your passport.

All created orders on our website are active for 1 hour, after that they are automatically cancel.

Please enter the series and number of your passport without spaces or “№.”

payment of the order via bank card may not succeed due to the following reasons: the amount of money on your bank card is not sufficient; the type of your bank card does not support payments through Internet; the card data are specified incorrectly (card number or expiry date, or CVV/CVS codes). Also payment cannot be made due to the limitation of your daily payment amount set by your bank. In order to solve these issues you may contact the specialists of your bank.

Please, contact our Customer Support Center. We will send you the itinerary receipt again as soon as possible.

All bookings on our website are available 1 hour for payment. If you missed time limit, you have to create new booking./p>

You can contact us, we will send new itinerary receipt again.