If errors are found in the spelling of the surname and / or name on the passenger's ticket, the passenger must fill out the form below, attaching copies of identification documents confirming the need for correction. Applications for data correction for tickets issued on the official website www.scat.kz are processed daily from 09:00 - 18:00, but no later than 24 hours before flight departure
Other penalties and fees are not applied. A responsible Airline agent can make a chargeable data correction in the ticket during the flight check—in of the flight, no later than 40 minutes before departure (only domestic flights in Kazakhstan, on international, subsidized flights - prohibited). This service, in case of purchase of a ticket on the Airline's website, is free of charge. Applications are accepted daily from 09:00 — 21:00 at least 24 hours before the flight departure. If the ticket was purchased on third-party online resources, the passenger must make an appropriate request to this resource. TData correction for tickets on flights to/from the following countries: USA, EU countries, Great Britain, India, UAE, China is prohibited.
It is also prohibited to correct data on subsidized, charter, interline and codeshare flights of the Airline.