Ticket exchange
Step-by-step instruction
Exchange for other flights or dates
If your plans have changed, then you can exchange issued tickets for tickets with flights on other dates if this is allowed by the fare you have chosen. When exchanging online, it is only possible to change the date of departure and / or change the flight number on a similar route. It is not possible to change the originally entered personal data of the passenger. During the exchange, the amount of the surcharge will be calculated in accordance with the fare rules.
Important note
You can change a ticket on the airline's website only if it was purchased on the airline's website. Otherwise, you need to contact the agency where you bought the ticket.
Involuntary exchange
To make an involuntary rebooking without penalties (for example, when departure time is changed or flight is cancelled), you must send an application to the email address websales@scat.kz.
Partial exchange
If it is required to exchange tickets only for some of the passengers of the order, then as a result of such an exchange, the order is split - for passengers with new tickets, a separate order is issued, which will be sent to the e-mail specified during the purchase. If the same changes are made for all passengers of the order, then the tickets are exchanged within the existing order, without division. If you want to exchange tickets of several passengers for new ones, but with different departure parameters, you should exchange tickets for each passenger separately.
How to exchange a ticket
Start an exchange
Open the booking and click Exchange in the top right corner
Choice of flights and passengers
The system will prompt you to select the flights and passengers you want to change.
Search for a new flight
Select new dates and flights
Data checking
Make sure you make the right choice and check the amount of the surcharge.
Payment
Enter your card details and click the "Pay" button. As a result, a corresponding notification will be sent to the specified e-mail address of the contact person for the order with new order data, a new itinerary receipt and transportation conditions.
Any difficulties?
If for some reason it was not possible to arrange an exchange, then contact us and our customer support service will definitely help you!
Help
If you are traveling without baggage and have both printed boarding pass copies, you can go to departure hall no later than 30 minutes (no later than 60 minutes for international flights) before the scheduled flight departure. If you have baggage or do not have printed boarding passes, you need to go at the check-in desk no later than 40 minutes before departureno later than 60 minutes for international flights and get a boarding pass and a baggage tag.
You can print your boarding pass at check-in desk no later than 40 minutes before the flight departure.
You need to do the check-in process again, select a new seat, and print new boarding pass.
The passenger must personally check-in online. During online check-in, the passenger must personally familiarize with the list of prohibited items and the rules of check-in proccess.