Ticket exchange

Exchange for other flights or dates

If your plans have changed, then you can exchange issued tickets for tickets with flights on other dates if this is allowed by the fare you have chosen. When exchanging online, it is only possible to change the date of departure and / or change the flight number on a similar route. It is not possible to change the originally entered personal data of the passenger. During the exchange, the amount of the surcharge will be calculated in accordance with the fare rules.

Involuntary exchange

To make an involuntary rebooking without penalties (for example, when departure time is changed or flight is cancelled), you must send an application to the email address websales@scat.kz.

Partial exchange

If it is required to exchange tickets only for some of the passengers of the order, then as a result of such an exchange, the order is split - for passengers with new tickets, a separate order is issued, which will be sent to the e-mail specified during the purchase. If the same changes are made for all passengers of the order, then the tickets are exchanged within the existing order, without division. If you want to exchange tickets of several passengers for new ones, but with different departure parameters, you should exchange tickets for each passenger separately.

How to exchange a ticket