Certificates and receipts
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Starting April 15, 2024, the following procedure for providing flight certificates is established.
Information about the flight flown by passengers can be received by:
- the passenger
- a person authorized by the passenger.
Types of certificates
- a certificate confirming the flight usage;
- a certificate of actual time of departure/arrival of the flight;
- a certificate of additional service cost (EMD);
- a flight usage confirmation and cost of the ticket certificate.
The cost of certificates
The certificate is issued for each ticket or additional service (EMD) separately.
The cost of one certificate is as follows:
3 500 KZT when paying at call-center and sales offices in the territory of the Republic of Kazakhstan;
8 USD when paying in foreign sales offices and representative offices.
The cost of one certificate is as follows:
3 500 KZT when paying at call-center and sales offices in the territory of the Republic of Kazakhstan;
8 USD when paying in foreign sales offices and representative offices.
Contacts of sales offices and representative offices abroad can be found here.
The application form can be downloaded here or received at the sales office or representative office abroad. Attach a photo/scan of the signed application, a photo/scan of an ID card, e-ticket itinerary receipt to the form below.
The certificate is free of charge for:
- 1st and 2nd group of persons with disabilities;
- disabled children;
- participants of World War II and persons equated to them;
- Afghan warriors.
Certificate request
Review period
Period of providing the certificate is 10 business days from the date of payment for the service.
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Help
You need to send an official request. Here are all the details