To transport the equipment listed below, prior approval with the Airline is required.
To carry a bike the Airline approval is requested. Bikes are not included in baggage allowance. The Airline charges excess baggage fees for carrying a bike.
To make sure that his/her bike arrives undamaged, passenger must follow the rules below to avoid a bike damage:
Transportation of ski equipment, water skis, speed skating equipment, golf equipment are not included in the free baggage allowance and must be paid according to the rates established by the Airline for excess baggage.
A scuba diving kit contains one of each of the following items:
Passengers are allowed to carry empty air tanks with open or removed valves. TThe equipment must be packed in a specialized case.
The transportation of scuba diving equipment is not included in the free baggage allowance and must be paid according to the rates established by the Airline for excess baggage.
Carrying of fishing equipment is not included in the free baggage allowance and must be paid according to the rates established by the Airline for excess baggage.
You can contact our call center or office of the Airline "SCAT" . Detailed information about the conditions of carrying of special equipment is available at the link: Transportation of sports equipment
If the passenger cannot get own around, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane. To get this service, you have to add a special request to the reservation through the Customer Support Center. Your own wheelchair can be checked into the cargo hold of the aircraft for free. This service is free for all directions, except flights to/from Istanbul ($29)
If you are not find your baggage after arriving, do not leave the arrival hall, contact the Airline representatives and fill out the incident report or the baggage loss form, providing full information on your baggage, ticket number and flight, as well as photos and videos by e-mail lf@scat.kz.
We are ready to do everything to ensure that your pet flies with the least stress and maximum safety. It is necessary to notify the Airline in advance, and make an appropriate remark in your booking. Detailed information about the conditions of transportation of animals is available at the link: Transportation of animals