In case of delay or cancellation of the flight due to the fault of the carrier or due to the late arrival of the aircraft, in accordance with the Law of the Republic of Kazakhstan "On the use of the airspace of the Republic of Kazakhstan and aviation activities", you have the right to use the following services:
These services are provided by the Airline at no additional charge.
When the flight status changes, the carrier, as soon as it becomes aware of such a change, informs the passenger via the mobile phone number and e-mail address specified when purchasing the ticket, as well as at the airport about:
In case of a delay or cancellation of a flight due to the fault of the carrier or due to the late arrival of the aircraft for a period of more than five hours, at your choice, the following can be carried out:
In case of a flight departure delay, you have the right to receive compensation in the form of a fine in the amount of 3% of the fare value (the fare of the flight segment where the delay occurred) for each hour of delay, except in cases where the flight departure delay occurred due to force majeure.
The amount of the fine cannot exceed the cost of the purchased fare (the fare of the flight segment where the delay occurred).
In order to pay you a fine for a delayed flight departure, you need to apply to the Airline with a written application (attached to it with the necessary documents) through the Internet resource or ticket sales points of the Airline.
Also, we inform you that the delay or cancellation of the flight departure caused by adverse weather conditions at the airport of departure, and / or due to the fault of the airport of departure itself, the closure of airports, the waiting for the arrival / departure of lettered flights, is not the fault of the Airline.