Baggage and hand luggage
Dear passengers, below is a table where you can find detailed information on the requirements for dangerous goods carried on board aircraft. The table shows the rules for the transport of dangerous goods which is approved by the International Air Transport Association, IATA When you are planning your trips, please keep in mind the information below to avoid undesirable changes of travel conditions .
No dairy products, or raw meat or meat-containing products are allowed as checked or carry-on luggage, other than when it’s baby food or food for special dietary uses that the traveler must have for medical reasons.
You can contact our call center or office of the Airline "SCAT" . Detailed information about the conditions of carrying of special equipment is available at the link: Transportation of sports equipment
If the passenger cannot get own around, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane. To get this service, you have to add a special request to the reservation through the Customer Support Center. Your own wheelchair can be checked into the cargo hold of the aircraft for free. This service is free for all directions, except flights to/from Istanbul ($29)
If you are not find your baggage after arriving, do not leave the arrival hall, contact the Airline representatives and fill out the incident report or the baggage loss form, providing full information on your baggage, ticket number and flight, as well as photos and videos by e-mail lf@scat.kz.
We are ready to do everything to ensure that your pet flies with the least stress and maximum safety. It is necessary to notify the Airline in advance, and make an appropriate remark in your booking. Detailed information about the conditions of transportation of animals is available at the link: Transportation of animals