Careers at SCAT

CALL CENTER OPERATOR

SHYMKENT

Full-time, shift schedule

Shift work schedule: 2/2 from 09:00 AM to 09:00 PM, including night shifts from 09:00 PM to 09:00 AM.

Responsibilities

• implementation of advisory customer support
• search and offer optimal solutions to the client by phone, email, social networks and other communication methods;
• booking and sale of air tickets;
• informing about the airline's promotions and services;
• notification of passengers about flight schedule changes;
• work with SCAT airline representative offices.

Requirements:

• availability of higher or secondary special education;
• knowledge of Kazakh, Russian and English (minimum level "Intermediate"), knowledge of other foreign languages is welcome;
• knowledge of communication etiquette;
• the desire to learn new skills;
• good diction and communication skills;
• emotional competence;
• resistance to stress;
• ability to work in a team.