Baggage and hand luggage
Any weapons or ammunitions on transfer flights of SCAT Airlines are PROHIBITED..
If a passenger is authorized to carry weapon, it must be handed over to the Carrier for temporary storage during the flight at the departure airport and must be given back to a passenger after arrival.
Collection of weapons for transportation, processing of the required paperwork, getting these on board of the aircraft at the airport of departure, and issuance of such weapons at the airport of arrival is the responsibility of the Aviation Security Service (ASS) personnel.
Weapons must be transported packaged, in a lockable or sealable metal box that is located in a separate baggage or cargo space of the aircraft.
The passenger may take a weapon from an Aviation Security Service employee at the airport of arrival showing a third copy of the certificate, ID, authorization to possess and carry weapons, and an authorization to import the weapon to/export it from the Republic of Kazakhstan (in some cases).
The Aviation Security Service personnel must turn in any unclaimed traveler weapons to respective internal affairs authorities.
You can contact our call center or office of the Airline "SCAT" . Detailed information about the conditions of carrying of special equipment is available at the link: Transportation of sports equipment
If the passenger cannot get own around, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane. To get this service, you have to add a special request to the reservation through the Customer Support Center. Your own wheelchair can be checked into the cargo hold of the aircraft for free. This service is free for all directions, except flights to/from Istanbul ($29)
If you are not find your baggage after arriving, do not leave the arrival hall, contact the Airline representatives and fill out the incident report or the baggage loss form, providing full information on your baggage, ticket number and flight, as well as photos and videos by e-mail lf@scat.kz.
We are ready to do everything to ensure that your pet flies with the least stress and maximum safety. It is necessary to notify the Airline in advance, and make an appropriate remark in your booking. Detailed information about the conditions of transportation of animals is available at the link: Transportation of animals