Online check-in
For the passengers:
Online check-in opens in 24 hours and ends 1 hour 30 min before scheduled flight departure.
Check-in and baggage acceptance for flights ends 60 minutes before departure on international routes and 40 minutes on domestic routes.
To check-in for a flight, you need to enter your name as it appears on your ticket and your e-ticket number.After checking the ticket, the program will display the flight information and offer you to choose a seat on the plane.
In case of problems with registration, try to restart your browser and try again. If the error occurs again, please report it to the e-mail address - SCAT@SCAT.KZ, with the description of the problem and the passenger data and ticket number.
After online check-in, the passenger arrives in the international or domestic flight hall (depending on the passenger’s flight route) no later than 30 minutes before the time of the flight departure indicated in the ticket and immediately passes for inspection and boarding, presenting a printed boarding pass.
In the event of a discrepancy in departure time on the ticket and boarding pass, the passenger should be guided by the ticket data or by a notification of a change in departure time.
In case of an aircraft change, the passenger is recommended to confirm his appearance on the flight and seat, at the check-in desk at the airport of departure.
To ensure flight safety and aircraft alignment, the airline reserves the right, if necessary, to change the seat received by the passenger at online check-in for the flight.
If a passenger travels with baggage or cannot print a boarding pass, it is necessary to come to the airport 40 minutes before departure (for domestic flights) according to the schedule and go to the check-in desk for baggage handling, baggage tagging, and boarding pass receipt.
If a passenger travels with baggage or cannot print a boarding pass, it is necessary to come tothe airport 1 hour before the departure of the flight (for international flights) according to the schedule and go to the check-in desk for baggage handling, baggage tagging and boarding pass receipt.
Online check-in is not available for:
- unaccompanied minors;
- passengers with extra seats;
- passenger with reduced mobility.
In case of flight cancellation, the passenger should cancel the check-in on the official website of the airline no later than 2 hours before the flight departure, or at the check-in counter at the airport of departure. If there is a redeemed seat, the passenger should contact the e-mail address SCAT@SCAT.KZ to cancel the check-in.
To avoid penalties, remember to cancel your check-in before withdrawing your reservation from the sales agent, otherwise, the seat will not be considered vacant before departure.
A ticket can only be returned or rebooked after it has been withdrawn from the check-in.
Online check-in is not available for flights:
- Dushanbe-Nur-Sultan;
- Makhachkala-Aktau;
- Zhezgazgan-Almaty;
- for charter flights and seasonal tourist flights (Antalya, Sharm El Sheikh, Phuket, Goa).
Purchase of a seat on board, available for the flight 24 hours before departure at online check-in or the check-in desk at the Airline representatives.
Sale of seats is open only for the first 3 rows (1 row -7000 tenge; 2 and 3 rows - 5000 tenge), all other seats are free of charge.
Other issues related to online check-in are accepted at the e-mail address - SCAT@SCAT.KZ, or via the feedback form.
