Information for passengers

Dear passengers, in connection with the introduction of the state of emergency in Kazakhstan, we receive a large number of requests for changes to the schedule, refunds and rebooking of flights.
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Today at 14:00, President of Kazakhstan Kassym-Jomart Tokayev made an official address to the citizens of Kazakhstan. At the moment, the company is waiting for official notifications regarding possible changes to the flight schedule from the regulatory authorities in order to make correct decisions regarding your travel.
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The company is developing a plan for the following issues:
• Possible change of the flight schedule;
* Updated air ticket rebooking and refund policy;
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Any updates to the information will be immediately published on the company's official website scat.kz and on our social media pages.
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We ask you to understand if you can't reach us right away. Due to the large number of requests, the lines are overloaded.
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The Customer Support center is open around the clock: 8 7252 99 88 80
To get prompt responses, you can send your requests to scat@scat.kz