Refunding an e-ticket

              

Refunding your tickets

Available for e-tickets purchased via the airlines’ website www.scat.kz

The automated refund function enables automated processing of flight ticket refunds. For the tickets being refunded, the refundable amount will be calculated in accordance with the applied tariff rules.

Amounts due for an unused carriage in relation to a flight ticket purchased with a bank card via the website, are at all times refunded to the account of the card used in the payment for such carriage. 

Please note that for complicated ticket refund situations, refunds may only be effected by contacting the online sales office, with the respective applications being emailed to websales@scat.kz. The system will automatically establish the level of complexity. For involuntary refunds without any penalties (e.g. if the departure times are changed or flights are cancelled altogether) make sure to email your application to websales@scat.kz.

If your order specifies 2 or more passengers, the refunds must be effected individually for each passenger.

 

1. Click on “Check Reservation” on the home page of the website.

2. In the respective fields indicate the order number and last name of the passenger, whose ticket needs to be refunded, then click “Find Order”.

3. In the order details click “Ticket refund” (Fig. 1).

 

 

Figure 1. Proceed to ticket refund

 

4. Tick the passengers on the list whose tickets will be refunded, then click “Continue”. This will bring up the window to select passengers whose tickets are going to be refunded (Fig. 2).

 

Figure 2. Select Passengers Whose Tickets Will be Refunded

 

 

5. Upon selecting the passenger, the refund confirmation window will be displayed (Fig. 3).

 

 

 

Figure 3. Ticket Refund Confirmation

 

Make sure to read and understand the flight ticket refund terms and conditions, and in the absence of any objections, tick “I agree with fare rules”. Click on “Send”. This will bring up the order details window and the ticket refund will appear in the Order History. A respective notification with the order details and refunded amount will be emailed to the address of the contact person.

Money will be credited to your card within 5-10 business days (depends on bank issuing your card).

If automatic ticket refunds are disabled due to the existence of complicated situations, the system will generate a refund application that will be processed by the airlines personnel in manual mode.