Changing your e-ticket dates

Changing the departure date

Available for e-tickets purchased via the airlines’ website www.scat.kz 

The online exchange function enables automated flight ticket exchange. Online exchange enables only change of the departure date and/or number of the flight doing the same route. No change can be made to the personal details of passengers. In effecting an exchange an extra fare will be charged in accordance with the applicable tariff rules. Please note that for complicated exchange situations, changes may be made only by contacting the online sales office, with the respective applications being emailed to websales@scat.kz. The system shall automatically establish the complexity of the exchange and whether it is possible to change the dates.

If a ticket exchange is required only for passengers appearing in the order, this should result in division of the order i.e. a separate order will be entered for passengers with new tickets that will be emailed to the address indicated while making a purchase. If identical changes are being made for all passengers, the ticket exchange should take place as part of the existing order, and no division is carried out. If it is the tickets of only some passengers that need to be exchanged for new ones with different departure details, each ticket of each passenger must be exchanged individually.

 

1. Click on “Check Reservation” on the home page of the website.

2. In the respective fields indicate the order number and last name of the passenger, whose ticket needs to be exchanged, then click “Find Order”.

3. In the order details click  “Change Date” (Fig. 1).

 

Figure 1. Proceed to Ticket Exchange

 

4. In the “Change Date” window tick the parts of the route and last names of the passengers whose tickets are being exchanged. Choose a new date of air carriage in the “Date” column (Fig. 2),

 

Figure 2. Select Exchange Segments

 

5. Click “Next”. This will bring up the window with new flight options to choose from (Fig. 3).

 

Figure 3. New Flight Options

 

6. Choose the required flight option and click “Next”. This will bring up an exchange confirmation window (Fig. 4) with the ticket exchange parameters, detailing the cost of the new ticket and a separate line indicating the extra fare payable for the new ticket.

Figure 4. Ticket Exchange Confirmation

 

Make sure to read and understand the tariff application terms and conditions, and in the absence of any objections, tick “I hereby confirm that my carriage is subject to the standard terms and conditions and agree with the tariff application terms and conditions”.

 

6. Click “Next”. This will bring up a card payment window (Fig. 5).

Figure 5. Payment for the Exchange

 

7. Enter the CVC/CVC2 code and click Pay. This will bring up the order details window and the ticket exchange will appear in the Order History. A respective notification will be emailed to the address of the contact person appearing as such in the order, indicating the order details, passenger itinerary receipt, and carriage terms and conditions.

Important! If a new ticket fails to be issued for any reason whatsoever, make sure to contact the online sales office by emailing at websales@scat.kz