Changing your e-ticket dates

Changing the departure date

Available for e-tickets purchased via the airlines’ website www.scat.kz 

Functional package of online exchange enables automatically exchanging the air tickets. Changing the date of flight and/or the flight number with the same direction is only possible online. Passenger’s personal details originally entered cannot be changed. Additional charge amount can be calculated while the exchange as per the tariff rules.

Please note within complicated return conditions changes can only be made through contacting E-sales department; send your application to websales@scat.kz. The system automatically determines the complexity of actualizing the return, as well as whether it would be possible to change the date on the web site. To make a required rebooking without any charges (for example, if changing flight time or cancellation of the flight) please send your application to websales@scat.kz.

If only part of the passengers within the order require exchanging the tickets, then division of the order to be made – a separate order is to be formalized for the passengers with new tickets which will further be sent to e-mail as informed while buying. If the same changes are being made for all passengers of the order, then the exchange will be made within the existing order, with no division. If few passengers requiring to exchange the tickets for the new ones, but the parameters of the departure differ, then each single passenger’s ticket shall be exchanged individually.

1. Select "Check Reservation" on the main page of the website.

 

 

2. Indicate the order/ticket number and the access code/surname of the passenger in the appropriate fields, and click "Search".

 

 

3. Click "Exchange" to start the process.

 

 

4. Select the passengers who need to exchange the ticket.

 

 

5. Select the flight which you want to change.

 

 

6. Chose new date of the flight.

 

 

7. Please, confirm your agreement with the fare rules and fill in the contact information to track the status of your exchange.

 

Enter the card details and confirm the payment with 3D secure code, which is sent to the cell number linked to the card. 

 New Itinerary Receipt (electronic ticket) mail will be sent to your email after successful payment.