ADM POLICY

Violation of booking and fare rules

Penalty

1

Total missing/partial data missing/ incorrect data entry/mismatch with  IATA approved standards (DOCS, DOCO, DOCA)  of  Identity document (passport number), visa information  in  PNR and/or in a ticket.

$15 will be charged for each case of violation

2

Taxes and charges collecting  on the CARRIER subsidized flights

$15 will be charged for each case of violation

3

Open date ticket issuing when it is prohibited by the fare rules

$15 will be charged for each case of violation

4

Passive segments/ghost segments using

$15 will be charged for each case of violation

5

Ticket issuing without assumption of the Carrier 'Record Locator’ in the PNR

PNR update and/or ticket reissue without the Carrier 'Record Locator’ recheck.

$15 will be charged for each case of violation

6

Ticket cancelling (VOID) more than 3 (three) hours after its issuance

Ticket cancelling (VOID) more than 3 (three) hours after its issuance prohibited also, if schedule change/flight cancellation occurred. Involuntary refund must be done in this case.

$15 will be charged for each case of violation

7

PNR cancelling without prior ticket status change from CHECKED-IN  to OPEN.

$15 will be charged for each case of violation

8

Ticket issuing with unconfirmed special service request - SSR

$15 will be charged for each case of violation

9

In case of YR tax return when voluntary ticket refund making

$15 will be charged for each case of violation

10

Carrier approved first name and/or last name change in a ticket by an agent’s request.

$15 will be charged for each case of violation

11

No refund of 0.1% commission for the voluntary or involuntary ticket refund

$15 will be charged for each case of violation

12

Deviations in booking class, fares, taxes, charges between PNR and ticket

$45 will be charged for each case of violation

13

Incorrect information filling: fare type, fare currency, taxes, fees, fare amount, free baggage allowance, currency rate into manual mask

$45 will be charged for each case of violation

14

Ticket issuance with unconfirmed segment (“HL”, “HN”, “SS”, “LL”, “UU”, “NN”, “GN”, “GL”, “PL”, “TN”, “TL”, “UN”, “US”, “NO”, “XR”, “OX”, “PX”, “HX”, “UC” statuses) or with “SA”, “RQ” segment  statuses without written permission of SCAT Airlines

$45 will be charged for each case of violation

15

Untimely cancelling of segments with "HX", "UN", "UC", "NO", "HL" statuses

$45 will be charged for each case of violation

16

Missing  a PNR cancellation  after ticket has been refunded/voided or reissued due to passenger’s refusal of carriage

$45 will be charged for each case of violation

17

Booking and  ticket issuance with  violation of the minimum connection time

$45 will be charged for each case of violation

18

First and/or last passenger’s  name changing in the booking and/or the ticket without Carrier permission

$45 will be charged for each case of violation

19

Passenger and agency contact information  missing in the PNR

$45 will be charged for each case of violation

20

If documents are missing or not comply of requirements which confirm involuntary refund

$45 will be charged for each case of violation

21

IT technology appliance while ticket  issuing using published fare

$45 will be charged for each case of violation

22

Interline carriage issuance without checking of interline agreements between carriers

$45 will be charged for each case of violation

23

Other violations of booking and fare  rules and procedures in reservation systems

$45 will be charged for each case of violation

24

In case of incorrect fare/discount using

Agent pays the difference between normal one year fare of Y booking class and actual fare used. The additional penalty of $45 for each case mentioned above is set as well

25

Itinerary receipt falsification

$60 will be charged for each case of violation

26

Manual entering  the electronic ticket number (SSR:TKNM) in the PNR for another dates and/or flight segments

Agent pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

27

Manual time-limit setting  in PNR;  automatically calculated by  reservation system time-limit changing or  time-limit absence/deleting  in PNR without ticket issuing

Agent  pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

28

Fictitious PNR making or fictitious names and/or fictitious ticket numbers entering in the PNR

Agent pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

29

Duplicate bookings making and/or multiple bookings making for the same passenger.

Carrier considers as  a duplicate at least two confirmed PNRs, created by the agency for the same passenger on the same flight. The presence of a ticket in a PNR and the time of  duplicate finding  (before or after flight departure) does not matter.

Agent  pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

30

The same ticket number entering in different PNRs

Agent  pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

31

Long-term or systematic  segment "freezing" taken out of the system (locked) on the display screens of CRS without actually PNR making

Agent pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

32

Flight segments multiple cancelling and re-booking in the same PNR for automatic time-limit recalculation or its extension

Agent pays penalty of $60 and additionally  carriage amount of  Y class  published fare in each case of violation

33

In the case of incorrect penalty/fare upgrade calculating when ticket refund or exchange/reissue making

Agent pays the difference between the taken amount and those the Carrier established

34

If there is no birth date in the PNR/ ticket, issued for  CHD, UMNR, INFT passenger categories (in the NAME field, or in the corresponding SSR-request)

As well as ticket  issuing for the  passenger categories mentioned above without an appropriate SSR-request, or with an unconfirmed/rejected SSR-request.

Agent pays the difference between the amount of  discount fare applied and the full  amount of published fare for  the same booking class (or equivalent amount of revenue transfer currency for foreign agents)

35

If a discount ticket is issued without discount confirming documents

Agent pays the difference between the amount of  discount fare applied and the full  amount of published fare for  the same booking class

36

In the case of violations by the Agent, which resulted in a loss of the Carrier

Agent pays all costs and expenses