ADM POLICY

No.  

Violation 

Fine 

1

Total missing/partial data missing/ incorrect data entry/mismatch with  IATA approved standards (DOCS, DOCO, DOCA)  of  Identity document (passport number), visa information  in  PNR and/or in a ticket.

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

2

Taxes and charges collecting  on the CARRIER subsidized flights

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

3

Open date ticket issuing when it is prohibited by the fare rules

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

4

Passive segments/ghost segments using

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

5

Ticket issuing without assumption of the Carrier 'Record Locator’ in the PNR

PNR update and/or ticket reissue without the Carrier 'Record Locator’ recheck.

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

6

Ticket cancelling (VOID) more than 3 (three) hours after its issuance and/or cancellation of online registration. Ticket cancelling (VOID) during check in and/or after flight is prohibited.

Ticket cancelling (VOID) more than 3 (three) hours after its issuance prohibited also, if schedule change/flight cancellation occurred. Involuntary refund must be done in this case. 

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

7

PNR cancelling without prior ticket status change from CHECKED-IN  to OPEN.

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents) 

8

Ticket issuing with unconfirmed and/or refused special service request - SSR

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents) 

9

In case of YR tax return when voluntary ticket refund making

15 USD  for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

10

Carrier approved first name and/or last name change in a ticket by an agent’s request.

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents) 

11

No refund of 0.1% commission for the voluntary or involuntary ticket refund

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

12

Deviations in booking class, fares, taxes, charges between PNR and ticket

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

13

Incorrect information filling: fare type, fare currency, taxes, fees, fare amount, free baggage allowance, currency rate into manual mask

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

14

Ticket issuance with unconfirmed segment (“HL”, “HN”, “SS”, “LL”, “UU”, “NN”, “GN”, “GL”, “PL”, “TN”, “TL”, “UN”, “US”, “NO”, “XR”, “OX”, “PX”, “HX”, “UC” statuses) or with “SA”, “RQ” segment  statuses without written permission of SCAT Airlines

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

17

Untimely cancelling of segments with "HX", "UN", "UC", "NO", "HL" statuses

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

18

Missing  a PNR cancellation  after ticket has been refunded/voided or reissued due to passenger’s refusal of carriage

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

19

Booking and  ticket issuance with  violation of the minimum connection time

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

20

First and/or last passenger’s  name changing in the booking and/or the ticket without Carrier permission

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

21

Passenger and agency contact information  missing or/and incorrect information in the PNR

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

22

If documents are missing or not comply of requirements which confirm involuntary refund

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

23

IT technology appliance while ticket  issuing using published fare

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

24

Interline carriage issuance without checking of interline agreements between carriers

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

25

Other violations of booking and fare  rules, procedures in reservation systems,   JSC Air company’s «SCAT» air transportation of passengers, baggage and cargo rules

45 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

26

In case of incorrect fare/discount using

45 USD for each infringement, and the Agent has to pay the difference between the normal Y-class annual tariff and the tariff actually applied (or the amount equivalent to the foreign currency amount of proceeds transferred to international agents)

27

Freezing the seats in the following ways:

28.1.  Manual entering the electronic ticket number (SSR: TKNM) in the PNR for another dates and/or flight segments 

28.2.  Manual time-limit setting in PNR; automatically calculated by reservation system time-limit changing or time-limit absence/deleting in PNR without ticket issuing 

28.3.   Fictitious PNR making or fictitious names and/or fictitious ticket numbers entering in the PNR

28.4.  Duplicate bookings making and/or multiple bookings making for the same passenger.Carrier considers as  a duplicate at least two confirmed PNRs, created by the agency for the same passenger on the same flight. The presence of a ticket in a PNR and the time of duplicate finding  (before or after flight departure) does not matter.

28.5.   The same ticket number entering in different PNRs

28.6.   Long-term or systematic  segment "freezing" taken out of the system (locked) on the display screens of CRS without actually PNR making

28.7.  Flight segments multiple cancelling and re-booking in the same PNR for automatic time-limit recalculation or its extension

60 USD and the Agent must additionally pay the travel cost at the published reservation class Y tariff for each infringement (or the amount equivalent to the foreign currency amount of proceeds transferred to international agents)

28

Itinerary receipt falsification

60 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)

29

In the case of incorrect penalty/fare upgrade calculating when ticket refund or exchange/reissue making

The agent must pay the difference between the fine amount charged to the passenger and the amount established by the Carrier

30

If there is no birth date in the PNR/ ticket, issued for  CHD, UMNR, INFT passenger categories (in the NAME field, or in the corresponding SSR-request)

As well as ticket  issuing for the  passenger categories mentioned above without an appropriate SSR-request, or with an unconfirmed/rejected SSR-request.

The agent must pay the difference between the tariff given the discount for the said passenger categories and the full published tariff of the same reservation class

31

If a discount ticket is issued without discount confirming documents

The agent must pay the difference between the tariff given the discount and the full published tariff of the same reservation class

32

In the case of violations by the Agent, which resulted in a loss of the Carrier

The agent must pay the amount of loss sustained

33

Issuing children’s groups without parents with no confirmation from the Carrier

The agent must pay the difference between the tariff given the discount and the full published tariff of the same reservation class

34

Issuing a group without Carrier’s approval.

The Agent must pay the difference between the registered tariff and the published reservation class Y tariff for each infringement (or the amount equivalent to the foreign currency amount of proceeds transferred to international agents)

35

Issuing a group without  Carrier’s approval , where the passengers have any oversized, high-weight, or above-standard luggage

15 USD for each infringement (or the amount equivalent to foreign currency amount of proceeds transferred to international agents)